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Made to Order Crochet Hat Policies

Most of our items are OOAK (one of a kind). We can come close to our original design sometimes, but it usually comes out at least a little different.

However the items on our Made to Order page are the items we can duplicate most readily.

After you choose the specifications of your item, we will review it to make sure everything is okay and then we will create the item. Then we will send you the pictures, and if you like the item, we will create an invoice for it and will email it to you. The item must be paid for in full before the item ships.

Made to Order items take two weeks to complete. If an item will take longer than that, it will be either because the materials must be ordered or because we have other orders waiting. In either case, we will notify you of that fact BEFORE you pay for the order, and we will tell you the approximate time we need.

We tend to ship Priority Mail which is very good at getting the items to our customers in about 3 days or so. That 3 days is in addition to the 2 weeks needed to get the item ready. Quite often, things take less time than this.

We hold made to order items for one week only. We will then try to contact you and if we cannot reach you we will put that item up for sale.

We hope you will be satisfied with your order, but if not, contact us right away. We expect to hear of any problems within a week from the time it is delivered to you. If something is wrong and it is our error, we will cover the cost of re-shipping. However if you change your mind or the problem is due to your error, the shipping charges must be paid by you, the customer.
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